Welcome

Welcome to {pineplace}! We are glad you turned to us for your personalized home decor needs. Please convo us if you have any questions about our products. We do offer customization of fonts, text and colors. We have a graphic designer with a Bachelor of Arts degree on site that will work to make your piece your own. You will receive a PDF via email for you to approve and/or make changes to before the piece is made.

Payments

We accept PayPal, credit cards and Etsy gift cards at {pineplace}.
We do not allow cancellations of orders. In most cases we go to work right away on designing your piece and part of the cost of the piece is the graphic design work involved.

Shipping

We include all shipping times in the description of each item. We do our very best to meet those times but please be aware that sometimes things happen beyond our control such as illness that may require a change in shipping times. If it is going to be longer than noted in the description, we will contact you via email or Etsy convo.

Refunds

We do not allow refunds because each piece is custom made and we send PDF's for approval before starting the piece. If you are having an item shipped to an APO Box we HIGHLY recommend that you request insurance on the piece. There will be an additional charge for the insurance (price of insurance itself, we do not mark it up).